Shipping policy
ABSOLUTE PEARL is sold to more than 20 countries and more than 100 cities around the world. It is absolutely worthy of your trust,and thank you for your support all the time!
To ensure consistent quality, we select AAA-AAAA quality pearls from pearl farms in 6 of the world's most famous pearl origin countries. We have European warehouses, North American warehouses and Asian warehouses overseas, so there may be two packages in one of your orders, but the timeliness is not much different.
For your order processing procedures, please view "Track Order".
ABSOLUTE PEARL offer complimentary free express shipping domestically and internationally to many selected countries.
Here is a list of the countries that we provide free express shipping :
| Countries / Regions | Shipping Time |
| The United States | 5-8 Working Days |
| Canada | 5-8 Working Days |
| United Kingdom | 6-9 Working Days |
| Australia | 6-9 Working Days |
| Italy | 6-9 Working Days |
| Mexico | 7-11 Working Days |
| Germany | 6-9 Working Days |
| France | 7-11 Working Days |
| New Zealand | 7-11 Working Days |
| Singapore | 5-8 Working Days |
| Ireland | 7-11 Working Days |
| Japan | 5-8 Working Days |
| Belgium | 7-11 Working Days |
| Malaysia | 5-8 Working Days |
| Spain | 7-11 Working Days |
| Netherlands | 7-11 Working Days |
| Norway | 7-11 Working Days |
| Sweden | 7-11 Working Days |
| Austria | 6-9 Working Days |
| Greece | 7-11 Working Days |
| Finland | 7-11 Working Days |
| Denmark | 6-9 Working Days |
| Iceland | 7-11 Working Days |
| Hong Kong | 5-8 Working Days |
Duties & Taxes
Once the package reaches the destination country, any import duties and taxes will be charged and these must be paid by the recipient of the package. Unfortunately, as customs policies vary from country to country, we have no control over these fees. If you have any questions about customs charges, it is recommended that you contact your local customs.
COVID-19 UPDATE
Delivery may take longer than usual due to COVID-19.
SHIPPING: Due to global health events beyond our control, International Express is currently experiencing shipping delays. Your package may be held by the carrier for delivery at a later date while they work to keep safety top of mind. Please be sure to monitor your tracking details once your order has been shipped by our team, and reach out to the carrier for more details if your order is delayed.
INTERNATIONAL CUSTOMERS: We ask that all international customers take note of their own tracking information and receipt as we won't be able to track or monitor this for you. International return packages can take 4 weeks or more to reach our facility. Your return may be delayed in getting back to us due to delays with international carriers.
Our customers and our team remain our top priority. We will continue to update our website if any additional delays are expected.
CAUSES OF DELAY
Tracking updates can be delayed when the following force majeure event happens:
1. Delays/closures due to the impact of COVID-19.
2. Bad weather reasons (heavy rain/tornado/flood/earthquake, etc.).
3. Local reasons such as strikes, statutory holidays, major international conferences, etc.
4. Shortage of peak season flights & personnel and other local reasons.
Tracking
We recommend that you register an account on our website to keep track of your order.
Parcel Tracking Site: https://absolute-pearl.com/apps/17TRACK
NEED MORE HELP
If you experience any delays in tracking updates, we recommend you check the estimated delivery time. If your package is taking longer than scheduled, please contact us. Our customer service will get back to you as soon as possible.
Email: info@absolute-pearl.com .